09 bit's Privacy Policy

09 bit is a Bangladesh-focused online entertainment platform. We take the privacy of our users' personal information very seriously. The purpose of this Privacy Policy is to clearly explain how your information is handled.

This policy applies to the 09 bit website, mobile application, and all related services. It is in effect whenever you create an account, make a deposit or withdrawal, play games, or contact customer support.

To learn more about our platform, read the About Us page, which details 09 bit's services and operations.

09 bit may collect different types of information at various stages. The categories of that information are listed below:

2.1 Identity Information

• Full name and date of birth
• National ID or passport number (for account verification)
• Mobile number and email address
• Current address

2.2 Financial Information

• Mobile number linked to a bKash, Nagad, Rocket, or Upay account
• Deposit and withdrawal transaction history
• Bonus and reward claim records

2.3 Technical Information

• IP address and device identifier
• Browser and operating system type
• Cookies and session data
• Platform access times and activity logs

2.4 Gameplay Information

• Which games were played and for how long
• Bet amounts, win and loss history
• VIP level and points record

09 bit collects user information in the following ways:

• Registration form: Information you provide directly when creating an account.
• Identity verification process: Documents submitted for account verification.
• Transaction processing: Information received from the payment gateway during a deposit or withdrawal.
• Automated tracking: Monitoring website usage through cookies and analytics technology.
• Customer support contact: What you share via live chat or email.

Collected information is used only for the legitimate purposes listed below:

4.1 Account and Service Management

Information is needed to create, verify, and run your account without interruption. Without it, processing transactions, issuing bonuses, or providing VIP benefits would not be possible.

4.2 Security and Fraud Prevention

By analysing technical information, unusual activity is identified, multiple accounts are monitored, and the overall security of the platform is maintained. All data transfers are secured using SSL encryption.

4.3 Responsible Gaming Support

By reviewing gameplay data, we can identify potentially harmful behaviour and offer support to users when needed. Following the Responsible Gaming policy, 09 bit always puts user wellbeing first.

4.4 Service Improvement

By analysing user experience, the platform's game sections, payment flow, and overall performance are continually improved.

4.5 Communication and Notifications

Your email or mobile number may be used to inform you of new promotions, important system updates, or account-related information. You may request to stop receiving these notifications at any time.

09 bit does not sell your personal information to third parties for commercial purposes. However, limited information may be shared in specific circumstances:

• Payment providers: Only the information necessary to complete transactions is shared with mobile financial service providers such as bKash, Nagad, Rocket, and Upay.
• Game software providers: Game providers including Evolution, Pragmatic Play, and PG Soft may receive limited technical information to ensure games function properly.
• Identity verification services: Document-related information may be shared with trusted identity verification services when account verification requires it.
• Legal obligations: Information may be provided under a valid order from a competent court or government authority.

In all such cases, only the minimum necessary information is provided, and third parties are required to comply with data protection agreements.

09 bit takes both technical and organisational security measures to keep your information safe:

6.1 Encryption and Security Technology

All data is transferred using SSL (Secure Socket Layer) encryption. Sensitive financial information is stored on encrypted servers and can only be accessed by authorised staff.

6.2 Retention Period

Information is retained for as long as your account remains active. After account closure, relevant information may be kept for a defined period for legal obligations or dispute resolution. Once no longer needed, the information is securely deleted.

6.3 System Monitoring

09 bit's systems are continuously monitored to detect unauthorised access, data breaches, or cyberattacks. In the event of any security incident, the policy is to notify affected users as quickly as possible.

The 09 bit website and app use several types of cookies:

• Essential cookies: Required to maintain login sessions and ensure security. Disabling these will prevent the platform from working properly.
• Preference cookies: Help remember your language, theme, or other preferences.
• Analytics cookies: Used to analyse user behaviour and improve the service.

You can disable analytics cookies through your browser settings. However, disabling essential cookies will affect the functionality of the site.

As a user of the 09 bit platform, you have the following rights over your own information:

8.1 Right to Access

You can find out at any time what information 09 bit holds about you and how it is being used. Contact customer support to make a request.

8.2 Right to Correction

If any information stored in your account is incorrect or out of date, you may request that it be corrected.

8.3 Right to Opt Out of Notifications

If you do not want to receive promotional emails or SMS messages, you may request to opt out at any time. However, important notifications related to your account and transactions cannot be turned off.

8.4 Right to Request Deletion

You may request deletion of your information alongside a request to close your account. All information beyond what is required to be retained for legal obligations will be deleted.

09 bit strictly prohibits anyone under the age of 21 from using the platform. An age verification process is followed at registration. If a minor's information has been collected in error, that account will be closed and the information deleted as soon as it is brought to our attention.

Parents are encouraged to monitor their children's online activity. If you have any information about this, please contact customer support immediately.

09 bit reserves the right to revise this Privacy Policy when necessary. Users will be notified of any significant changes via their registered email or mobile number. The date of the change will be updated at the top of this page.

Continuing to use the platform after a revised policy is published indicates that you have accepted the new terms. If you object to any change, please inform customer support before closing your account.

For more details on any aspect of this policy, visit our FAQ section, where answers to common questions are available.

If you have any questions, complaints, or requests regarding this Privacy Policy, please contact the 09 bit customer support team. Our support team is available seven days a week, 24 hours a day, in both Bengali and English.

Responding to privacy-related requests typically takes a reasonable number of business days. Complex requests may take longer, but every request is reviewed properly.